Payment and Refund Policy

1. Introduction

Welcome to swissgrillpro.com. This Payment and Refund Policy governs the terms of payment and returns for products purchased on our website throughout Switzerland. By placing an order with us, you agree to this policy in accordance with Swiss law.

2. Accepted Payment Methods

We accept the following payment methods:

Major credit and debit cards (Visa, Mastercard, American Express)
PayPal
Twint
Bank transfer

All transactions are processed securely in Swiss francs (CHF). Orders will only be confirmed and shipped after full payment is received.

3. Pricing and Taxes

All prices shown on our website include Swiss VAT where applicable. We reserve the right to change prices without prior notice, but the price confirmed at checkout will remain final for your order.

4. Order Confirmation

Upon successful payment, you will receive an order confirmation email containing details of your purchase and estimated delivery time.

5. Right of Withdrawal and Returns

Under Swiss consumer protection law, you have the right to return your purchases within 14 calendar days from the delivery date, provided the goods are unused, undamaged, and in their original packaging.

To initiate a return, please contact us at info@swissgrillpro.com within the return period. We will provide instructions on how to return the items.

Return shipping costs are the customer’s responsibility unless the product is defective or an incorrect item was delivered. Refunds will be issued within 14 days of receiving and inspecting the returned goods, using the original payment method.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective:

Used grills or accessories that show signs of use
Customized or personalized items
Final sale or clearance products

7. Damaged or Incorrect Products

If you receive damaged or incorrect products, please contact us within 48 hours of delivery by emailing info@swissgrillpro.com with photos and order details. We will arrange for a replacement or refund, including covering return shipping costs if the error is on our side.

8. Contact Information

If you have any questions about this Payment and Refund Policy, please reach out to us:
Email: info@swissgrillpro.com
Phone: +41 79 319 22 75
Address: Avenue de la Gottaz 28, 1110 Morges, Switzerland

9. Policy Updates

We may update this policy at any time to comply with Swiss legal requirements or to improve our customer service. All changes will be published on this page and will apply to future purchases.

Last updated: [Insert Date]