Shipping & Delivery Policy

Welcome to swissgrillpro.com, your trusted online store for premium grills and accessories throughout Switzerland. We are committed to delivering your orders in a fast, safe, and reliable manner, fully compliant with Swiss consumer protection laws. Please carefully review our Shipping & Delivery Policy before placing your order.

1. Shipping Coverage

We deliver to all cantons and regions within Switzerland. Currently, we do not offer international shipping.

2. Order Processing Times

Orders are generally processed within 2–3 business days after payment confirmation, given the size and weight of grills and accessories. Orders placed on weekends or Swiss public holidays will be processed on the following working day.

If there is a delay beyond this timeframe, we will notify you as soon as possible via email.

3. Shipping Methods & Estimated Delivery

We work with reputable Swiss logistics partners who specialize in handling heavy and bulky products to ensure safe and timely deliveries. The available shipping options include:

Standard Shipping: 5–7 business days
Express Shipping: 2–3 business days (subject to additional fees)

Delivery times may vary due to regional conditions, weather, or other factors beyond our control.

4. Shipping Costs

Shipping fees are calculated based on the size, weight, and delivery method of your order. These fees will be displayed transparently during checkout. Orders over CHF 300 qualify for free standard shipping within Switzerland.

5. Delivery Address Requirements

Please ensure that your delivery address is complete and correct, including any details needed for safe unloading and placement of large items. We cannot be held responsible for delays or losses due to incomplete or incorrect address information.

If a shipment is returned to us because of an incorrect address or failed delivery, additional shipping charges may apply for resending the order.

6. Tracking Your Shipment

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your shipment status in real time.

7. Failed or Missed Deliveries

If delivery cannot be completed, the carrier may leave a notification with instructions for redelivery or pickup. If the package is returned to us after repeated failed delivery attempts, you will be responsible for any re-shipping fees.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours at info@swissgrillpro.com or call +41 79 319 22 75. We will investigate and, if applicable, arrange for a replacement or refund.

9. Legal Compliance

This Shipping & Delivery Policy complies with the Swiss Code of Obligations (OR) and the Federal Act on Unfair Competition (UWG). Nothing in this policy affects your statutory consumer rights under Swiss law.

10. Contact Information

If you have any questions about shipping or delivery, please contact our customer service team:

Email: info@swissgrillpro.com
Phone: +41 79 319 22 75
Address: Avenue de la Gottaz 28, 1110 Morges, Switzerland

Thank you for choosing swissgrillpro.com for your grilling needs. We are committed to providing you with a reliable and enjoyable shopping experience.